Change Management for Christian Leaders in the Marketplace: A Multiple Case Study

Abstract

As the result of technological advances, changes in production techniques, consumer behavior, economics, globalization, societal pressure, regulations, increased complexity of markets, and a cultural moral revolution, many organizations are now experiencing vast change. Organizations are compelled to change what they do and how they do it. Overwhelmingly, research demonstrates that change initiatives often fail because of poor management. This study identifies effective practices of transformative change used by a sample of overtly Christian marketplace leaders.

The field of change management uses a broad range of methods and approaches. W. Edwards Deming, “the father of the third wave of the Industrial Revolution,” developed a change management theory he called the System of Profound Knowledge, which includes four interrelated fields (theories of systems, variation, knowledge and psychology). This study, demonstrates that successful organizational transformation in the marketplace by Christian leaders is applied from a biblical foundation and includes the principles of Deming’s System of Profound Knowledge, either directly or indirectly. The purpose of this study was to understand how Christian leaders in the marketplace could create an environment fostering a continual, relentless, perpetual search of improvement for human flourishing.

Finally, the presentation demonstrates that executive leaders whose faith and hope are in God are compelled by the love of Christ to intentionally strive to be stewards of God’s grace by creating an environment that promotes real continuous improvement for human flourishing.